Dispute a payment
Open a payment dispute so staff can tie it to the exact request or event. The outcome and any refund are recorded.
- Open Dispute a payment in your account and choose the payment.
- Explain what is wrong and attach evidence such as screenshots.
- Our staff review it and record the outcome. A dispute decided in your favour is refunded by staff as a separate step.
Please do this before asking your bank for a chargeback. See also Charged but it did not go through.