Help Center
Answers for guests, artists, venues and hosts. Search, or pick a topic.
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- Sign-in and accountSigning in with an email code or Google, your profile, and closing your account.Everyone · 7 articles
- Events, passes and check-inFinding and joining events, buying a pass, and getting in at the door.Guests · 6 articles
- Song requests and the queueRequesting a song, skip-queue, dedications, tips and subscriptions.Guests · 5 articles
- Payments, wallet and refundsHow you pay, how your wallet works, and when money comes back.Everyone · 9 articles
- For artists and DJsVerification, running your queue, bookings and getting paid.Artists · 5 articles
- For venues and hostsSetting up a venue, creating events, door check-in and payouts.Venues and hosts · 16 articles
- Safety, reporting and privacyReporting a problem, disputing a payment, moderation and your personal information.Everyone · 5 articles
Popular questions
- Sign-in and accountSign in or sign up with an email codeEnter your email, then the one-time code we send you. No password needed, and the same steps create your account.
- Sign-in and accountDelete your accountDelete your account from your settings. There is a 30-day grace period in which you can change your mind, then your personal details are removed.
- Events, passes and check-inWhat is DJHOLIC exactly?An interactive live-music platform that connects live artists with their audience in real time.
- Events, passes and check-inJoin an event with a QR code or access codeScan the event's QR code, or enter its access code on the Join page. Events that sell passes need a pass first.
- Events, passes and check-inBuy an event passA pass is your personal, single-use entry, shown as a QR code. The price is shown before you pay.
- Song requests and the queueRequest a songOpen the live party, search for a song, choose any extras, check the price and pay.
- Song requests and the queueSkip-queue, dedications and tipsSkip-queue places you ahead of standard requests, a dedication adds a message for the room, and a tip goes to the artist.
- Payments, wallet and refundsHow payments workPrices are shown in the currency on screen, in Australian dollars by default, before you pay. Payments are processed by Stripe.
- Payments, wallet and refundsRefunds for song requestsYou are refunded if you cancel before it plays, the artist declines it, or the event ends or is cancelled before it plays. A played request is not refundable.
- For artists and DJsSign up as an artist or DJCreate an artist account, complete your profile, then get verified so you can perform and be paid.
- For artists and DJsGet verified (KYC)Send an identity document and proof of address, plus a selfie holding a one-time phrase. Payouts unlock once our team approves you.
- For artists and DJsHow artist payouts workEarnings are tracked in your dashboard. After verification you connect Stripe and withdraw to a Stripe account in your name.
- For venues and hostsGet started as a venue or hostRegister, complete your business details, add a venue, create an event, book an artist, publish, and connect Stripe.
- For venues and hostsCreate an eventFill in one form: title, description, times, type, genres, venue, capacity and passes. The event starts as a draft.
- For venues and hostsShare your event link and QR codeThe Join code and QR card gives you a code, a join link and a printable QR poster for the door.
- For venues and hostsCheck guests in at the doorOpen Passes and check-in, scan each pass QR with your camera or type the code. Each pass works once.
- For venues and hostsGet paid: Stripe Connect and requesting a payoutConnect Stripe, then request a settlement from your Revenue page. There is no scheduled payout: our team sends it to your Stripe account.
- Safety, reporting and privacyReport a person or a problem at an eventUse the Report link in the live party, or report from your account. Our staff review it and record the outcome.
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