Refunds for song requests
You are refunded if you cancel before it plays, the artist declines it, or the event ends or is cancelled before it plays. A played request is not refundable.
- You cancel before it plays: while the request is pending or approved you get the full amount back, to your wallet if you paid from it, or to the original card if you paid by card.
- The artist declines it: a wallet payment is released back to your available balance straight away, and a card payment is refunded automatically to the original method, once.
- The event ends and your request was never played (it expired, or was approved but not played): every paid request still pending or approved is refunded automatically, once.
- The event is cancelled: you get a full refund of unplayed requests, in the same way.
- It was played: a played request is not refundable, because the artist has delivered it. Your rights under consumer law are not affected, and staff may still refund one as an exception, for example after a technical fault.
If a request was skipped and you were not refunded, contact us and we will refund it.
The full wording is in the Refund & Cancellation Policy.