Payments, wallet and refunds
How you pay, how your wallet works, and when money comes back.
- How payments workPrices are shown in the currency on screen, in Australian dollars by default, before you pay. Payments are processed by Stripe.
- How your wallet worksTop up your wallet and spend it on song requests. Wallet refunds go back to the wallet.
- Can I get my wallet balance refunded?Yes. Unused wallet balance is refundable on request: ask us through the contact form.
- Refunds for song requestsYou are refunded if you cancel before it plays, the artist declines it, or the event ends or is cancelled before it plays. A played request is not refundable.
- Refunds for event passesIf the host cancels, paid passes that were not scanned are refunded automatically. You can also ask for a refund up to 48 hours before the event starts.
- Cancel a subscriptionCancel any time. You keep your benefits to the end of the period you have paid for, or ask us to refund the unused part.
- How long does a refund take?Wallet refunds are immediate. Card refunds go to the original method and usually appear within 5 to 10 business days.
- I was charged but my request, pass or top-up did not go throughTell us the event, the time and the amount. Staff can raise a dispute and issue a refund.
- Your consumer rightsNothing in our policies limits the guarantees you have under the Australian Consumer Law or other consumer law.
Still stuck?
Tell us what happened and our team will get back to you. You do not need an account to write to us.
Contact us