Your consumer rights
Nothing in our policies limits the guarantees you have under the Australian Consumer Law or other consumer law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service is not delivered with due care and skill, is not fit for the purpose we told you about, or an event is cancelled or materially different from how it was advertised, you may be entitled to a remedy, including a refund, whatever our policies say.
If you have a complaint, contact us. If you are not satisfied you can go to your local consumer regulator (in Australia, the ACCC or your state fair-trading office).