Refunds for event passes
If the host cancels, paid passes that were not scanned are refunded automatically. You can also ask for a refund up to 48 hours before the event starts.
- The host cancels the event: passes that were paid for and have not been scanned are refunded automatically to the original payment method. A payment still being confirmed when the event is cancelled is refunded as soon as it confirms. If a refund cannot be completed automatically it is flagged for support; you do not need to claim it again.
- The event is postponed or materially changed: you are entitled to a full refund. Contact us with the event and the pass.
- You change your mind or cannot attend: you can ask for a refund up to 48 hours before the event starts, through our contact form. After that, passes are not refundable unless the event is cancelled, postponed or materially changed, or consumer law says otherwise. Where the event allows it, you can transfer your pass to someone else instead.
- Already scanned: not refunded automatically. If an event is cut short after you were admitted, contact us; this is a manual decision.
- Free or invited entry: no money was paid, so nothing is refunded.
The full wording is in the Refund & Cancellation Policy.