Check guests in at the door

1. 1On the device you will use at the door, sign in to your host account and open your event. Use a phone or tablet with a camera and a good internet connection.
2. 2Go to the Passes and check-in tab. The event must be published or live.
3. 3Choose Scan with camera and point it at the guest's pass QR code (they show it from My passes). The camera needs a browser that supports it: Chrome or Edge on Android, or a recent Safari. You can always type or paste the pass code instead, or use a handheld scanner that types.
4. 4Read the banner: green Admitted means let them in. Red means do not admit, and it says why.

Red messages you may see: This pass has already been used. This pass is not for this event. No pass found for this code. This pass is on hold while its payment is disputed. Pass is refunded, expired or not yet paid. Passes cannot be redeemed for a cancelled, completed or draft event.

• A scan is retried automatically a few times on a weak connection. Amber ? No response from the server means it still did not get through and the result is unknown. Check the audit trail before scanning again.
• If a pass was already used, the message says when it was first scanned.
• Scanning the same code again within a few seconds does not turn the banner red.
• Guests without a pass (free or invited): use Check in a guest without a pass, search by name, email or phone, and choose Check in. If they also hold a pass, it is marked used.
• Check-in audit trail: every scan, admitted or rejected, is recorded with the time, the guest and who scanned.
• A guest can also scan their own pass with their phone camera; they only see a screen saying to show it to the door staff. If you are signed in on that phone it offers to check the pass in.

Scanning needs an internet connection and there is no offline mode, so test the door device on the venue's Wi-Fi and on mobile data before doors open, and keep a printed guest list as a back-up. Print the Door staff quick guide for whoever is on the door.