Door staff quick guide
One page to print and keep at the door.
Event: ______________________________ Host contact number: ______________________________
Before doors open
- Sign in to the host account on the phone or tablet you will use. Check you have internet.
- Open the event, then the Passes and check-in tab. Check the event is Published or Live.
- Try Scan with camera once (Chrome or Edge on Android, or recent Safari). If it does not work, type the pass code instead.
- Keep the device charged, with its screen timeout off.
Checking a guest in
- Ask the guest to open My passes on their phone and show the QR code.
- Scan it with Scan with camera, or type or paste the pass code.
- Green Admitted: let them in. Red: do not admit, and read the reason.
What a red message means
- Already used: this pass was scanned before; the message says when. One pass admits one person, once.
- Not for this event, or No pass found: wrong event or wrong code. Ask them to check the event name on their pass.
- On hold, refunded, expired or not yet paid: do not admit. Send them to the host.
- Amber ? no response: the connection dropped. Check the audit trail before scanning again.
Guests with no pass (free or invited)
- Use Check in a guest without a pass. Search their name, email or phone and choose Check in. They must have joined the event with its code or an invitation.
Rules: each pass works once. Never let a guest in because they say they paid; check the banner. Do not share or photograph guests' QR codes. If anything looks wrong, call the host number above.