Safety, reporting and privacy
Reporting a problem, disputing a payment, moderation and your personal information.
- Report a person or a problem at an eventUse the Report link in the live party, or report from your account. Our staff review it and record the outcome.
- Dispute a paymentOpen a payment dispute so staff can tie it to the exact request or event. The outcome and any refund are recorded.
- How song requests and content are moderatedRequests, dedications and reviews are checked automatically. Anything flagged waits for a person. Artists can decline any request.
- Your personal informationWhat we hold, how to see and correct it, and how to delete your account.
- Make a complaintContact us or raise a support ticket. If you are not satisfied you can go to your consumer regulator.
Still stuck?
Tell us what happened and our team will get back to you. You do not need an account to write to us.
Contact us