Tickets, disputes and complaints: which one?
Use a ticket for questions, a payment dispute when money looks wrong, and a complaint to report behaviour.
- Support ticket: a question or a problem with the product. A resolved or closed ticket does not take new replies; open a new one and mention the old one.
- Payment dispute: money for one of your payments looks wrong. A guest says they paid but has no pass? Raise a dispute from the Payment disputes tab with the payment details and up to 10 files of evidence.
- Complaint: to report a person's behaviour.
- Report issue tab on an event: tell us about a problem at that event.
Each is reviewed by a different part of the team, and the outcome is sent to you. Open Support to start one, or contact us if you cannot sign in.